Cancellation and Failure to Attend Policy

Cancellations at short notice and non-attendance without a valid reason denies patients of essential dental care and treatment. To help to reduce possible price increases and decrease waiting times for appointments, we have a cancellation and failure to attend policy.

• We respectfully ask for 2 working days’ notice to cancel an appointment. An appointment cancelled with less than 2 days notice will be considered as a failed to attend appointment.
• We reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or two late cancellations.
• We understand that cancellations are sometimes unavoidable due to illness or emergencies and will of course take account of all individual circumstances.
• In the event of a cancellation, we will endeavour to fill the time allocated to you with another patient.
• We reserve the right to charge for any time subsequently lost as a result of a late cancellation or failure to attend.
• Missed appointments will be charged at: Full cost of the appointment.

Appeals for missed or cancelled appointment decisions can be made by writing to Saher Iqbal by email: info@cherwelldental.co.uk or in writing to 83A Chatsworth Drive, Banbury, OX16 9YJ.

Appointment Reminders

At Cherwell Heights Dental Care we send appointment reminders 2 days before an appointment. Please inform the practice of any changes to your contact details as soon as possible.

This policy was reviewed and implemented on 29/09/2025.

This policy and relevant procedures will be reviewed annually and are due for review on 29/09/2026 or prior to this date in accordance with new guidance or legislative changes.

Document Change Record for Cancellation and Failure to Attend Policy

The table below is used to register all changes to the policy: